{"id":6602,"date":"2022-02-16T07:26:40","date_gmt":"2022-02-16T07:26:40","guid":{"rendered":"https:\/\/bxglobal.wpengine.com\/au\/?page_id=6602"},"modified":"2025-06-16T15:42:50","modified_gmt":"2025-06-16T05:42:50","slug":"customer-focus-jaye-ibrahim","status":"publish","type":"page","link":"https:\/\/www.buildxact.com\/au\/customer-focus-jaye-ibrahim\/","title":{"rendered":"Customer Focus \u2013 Jaye Ibrahim, a Builder on the Front Foot"},"content":{"rendered":"\t\t
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Customer Focus \u2013 Jaye Ibrahim, a Builder on the Front Foot<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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TV STARS!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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You may recognise\u00a0Jaye\u00a0Ibrahim<\/strong>\u00a0from his role\u00a0as \u2018builder in residence\u2019 for Tam & Jimmy\u00a0on\u00a0the 2020\u00a0series of\u00a0\u2018The Block\u2019;\u00a0a role he got based on the recommendation from a very happy customer.<\/p>

While the building site on The Block is definitely not what you would call \u2018standard\u2019,\u00a0Jaye and his crew at\u00a0Jetcon<\/a>\u00a0were able to keep up with the frantic pace; delivering the usual high quality of work that they are renowned for.<\/p>

We had a chat with\u00a0Jaye\u00a0to understand what drives him, and how\u00a0he\u2019s\u00a0continuing to build a successful business in a competitive market.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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ALWAYS LOVED BUILDING<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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For Jaye, becoming a carpenter was a no-brainer. He had been obsessed with building things from a very young age, and while still at secondary school, he started a small side business building sheds.
After completing his carpentry apprenticeship, Jaye went on to work for a builder for 12 years; learning the tricks of the trade and fine tuning his skills. But ever the entrepreneur, he simultaneously maintained his side business which by that stage had expanded into a much wider range of building projects.
So when Jaye decided to break out on his own and start Jetcon in 2017, he was already well-established within the construction industry and therefore had a constant flow of work.
Since then, the carpentry business has gone from strength to strength and has transitioned into a fully-fledged building company, specialising in bespoke residential homes, both new builds and renovations, and also expanding into landscaping, pools and even some commercial work.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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TECHNOLOGY WAS THE ONLY
WAY FORWARD<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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As the company\u2019s director, Jaye runs the business; taking care of all the admin, including estimating and quoting, and he also jumps on the tools whenever he gets the chance.
While Jaye has never considered himself \u2018techie\u2019, he has always recognised that in this day and age, the only way to increase productivity and efficiency for himself and within his business, is to use technology. So when his supplier, Dahlsens, recommended he look into Buildxact, he didn\u2019t hesitate.
\u201cI found Buildxact pretty easy to get started with. All it took was 45 minutes and I was already able to put together an estimate and produce a quote.\u201d
Before using Buildxact Jaye\u2019s quotes could be described as \u2018standard\u2019. They did the job, but they did not convey the value of his business. Now, as well as being quick and easy to produce, Jaye\u2019s quotes look more professional and contain itemised information, including pictures of specifications. This level of detail and transparency instils trust in his prospective customers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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WINNING MORE WORK<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Jaye attributes the success of Jetcon to the team\u2019s high standard of work and excellent reputation within the industry, both with builders and homeowners. However, there\u2019s no doubt that Buildxact is giving him a leg up when it comes to his business\u2019 efficiency, and this has a direct flow-on effect on the work that he receives.
\u201cSince using Buildxact\u2019s estimating and job management software, I can produce estimates and quotes much faster and this ultimately helps me win more work.\u201d
With an industry average quote turn-around time of between 1 to 2 weeks, being able to submit a detailed and professional quote quickly sets Jetcon apart from its competition, and this in turn helps increase the company\u2019s win rate.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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TECHNOLOGY WAS THE ONLY
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As the company\u2019s director, Jaye runs the business; taking care of all the admin, including estimating and quoting, and he also jumps on the tools whenever he gets the chance.
While Jaye has never considered himself \u2018techie\u2019, he has always recognised that in this day and age, the only way to increase productivity and efficiency for himself and within his business, is to use technology. So when his supplier, Dahlsens, recommended he look into Buildxact, he didn\u2019t hesitate.
\u201cI found Buildxact pretty easy to get started with. All it took was 45 minutes and I was already able to put together an estimate and produce a quote.\u201d
Before using Buildxact Jaye\u2019s quotes could be described as \u2018standard\u2019. They did the job, but they did not convey the value of his business. Now, as well as being quick and easy to produce, Jaye\u2019s quotes look more professional and contain itemised information, including pictures of specifications. This level of detail and transparency instils trust in his prospective customers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Customer Focus \u2013 Jaye Ibrahim, a Builder on the Front Foot<\/p>\n

TV STARS!
\nYou may recognise Jaye Ibrahim from his role as \u2018builder in residence\u2019 for Tam & Jimmy on the 2020 series of \u2018The Block\u2019; a role he got based on the recommendation from a very happy customer.<\/p>\n

While the building site on The Block is definitely not what yo<\/p>\n

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