How Builders Master Communication to Earn Trust, Win More Work

Join Julian Nair, from Buildxact, and Craig Decorsey, founder of De Build Group, as they discuss how builders use clear, structured communication to lead clients through home builds.

Client mastery isn’t about “being better with clients.” It’s about installing The Client Mastery communication structure to shape expectations, decisions, and behaviour from the very start of the client’s project journey.

In this webinar, you’ll learn:

• Where the client journey really starts — and why Value Management is about leadership, not pricing
• What to communicate, when to communicate it, and why timing matters
• How proactive communication reduces conflict, speeds up decisions, and improves referrals.